Refund Policy

This Refund Policy explains the conditions under which refunds may be requested for purchases of tokens and other paid features on yVeo.ai.

By purchasing tokens or paid features through the Service, you acknowledge and agree to this Refund Policy, subject to any mandatory consumer rights that may apply to you under applicable law.

Refund requests may be submitted within 14 calendar days from the date of purchase.

A refund may be available where the purchased Tokens have not been used or consumed.

Tokens are considered used when they have been consumed by generation requests or other paid functionality.

Refunds for partially used Token purchases are generally not available, except where required by applicable law or otherwise determined by us.

Unless otherwise required by applicable law, refunds are generally not available for:

- Tokens that have already been fully or partially used;

- completed AI generations;

- purchases made more than 14 calendar days before the request;

- fraudulent or unauthorized transactions;

- purchases associated with accounts that violated the Terms of Service;

- dissatisfaction with a generated result where the Service operated as intended.

If Tokens are incorrectly deducted because of a technical error, failed generation, or malfunction of the Service, you may contact Support.

If we determine that Tokens were incorrectly consumed due to a technical issue on our side, we may restore the affected Tokens or provide another appropriate remedy.

To request a refund, contact Support through the Service interface or the official support contact.

Please provide: - the email address associated with your account;

- the email address associated with your account;

- date of purchase;

- amount paid;

- payment or transaction identifier;

- a brief explanation of the refund request.

We may request additional information necessary to verify the transaction.

Refund requests are generally reviewed within 14 business days.

Review times may be longer where additional information is required or where the payment provider requires additional verification.

Approval of a refund is determined in accordance with this Refund Policy and applicable law.

If a refund is approved, it will generally be issued using the original payment method where technically possible.

The time required for the refunded amount to appear in the user's account may depend on the payment provider, bank, card issuer, or other financial institution.

yVeo.ai is not responsible for delays caused by third-party payment providers or financial institutions.

When a refund is issued, any unused tokens associated with the refunded purchase may be removed from the user's account.

If the relevant tokens have already been used, the refund may be denied except where otherwise required by applicable law.

Fraudulent or abusive refund requests may result in account restrictions or termination in accordance with the Terms of Service.

If you have a payment issue, we encourage you to contact Support before initiating a chargeback or payment dispute.

Fraudulent, abusive, or repeated unjustified chargebacks may result in account suspension or termination.

Nothing in this section limits rights that cannot legally be waived.

Where permitted by applicable law, third-party payment processing fees, banking charges, taxes, or other transaction-related costs may affect the amount actually received or refunded.

All refunds will be processed in accordance with applicable law and the rules of the relevant payment provider.

We may update this Refund Policy from time to time.

Updated versions become effective when posted on the Service.

For refund-related questions or requests: support@yveo.ai